Privacy Policy

1. Who We Are

Welland Glen Home Care
Registered Office:
Centurian Rest Roman Bank
Saracens Head, Holbeach
Spalding, Lincolnshire
England, PE12 8BB

Phone: 02084232948
Email: info@wellandglenhomecare.co.uk

We are committed to protecting personal data in accordance with:

• UK General Data Protection Regulation (UK GDPR)
  • Data Protection Act 2018
  • Health and Social Care Act 2008

2. Information We Collect

We may collect and process the following categories of personal data:

Personal Identification Data

• Full name
• Address
• Email address
• Telephone number
• Postcode

Health & Care Information (Special Category Data)

• Medical conditions
• Medication details
• Care requirements
• Risk assessments
• GP and healthcare professional details

Recruitment Data

• CVs and employment history
• DBS checks
• References
• Right-to-work documentation

Website & Technical Data

• IP address
• Browser type
• Device information
• Cookies and analytics data

3. Legal Basis for Processing Personal Data

We process personal data under the following lawful bases:

• Consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interests
  • Vital interests (health and safeguarding situations)

Special category data (health information) is processed for the provision of health and social care services and safeguarding purposes under UK GDPR Article 9.

4. How We Use Personal Data

We use personal information to:

• Conduct care assessments
  • Deliver home care services
  • Maintain safeguarding standards
  • Process recruitment applications
  • Respond to enquiries
  • Meet regulatory and legal obligations
  • Improve website functionality

We do not sell personal data.

5. Disclosure of Data

We may disclose personal data where necessary to:

• Healthcare professionals
  • Local authorities
  • Regulatory bodies including CQC
  • Emergency services
  • Payroll or HR service providers
  • Legal or compliance advisors

Data disclosure is limited to what is lawful and necessary.

6. Data Transfers & International Processing

Personal data is primarily stored within the United Kingdom.

If we use service providers that process data outside the UK, we ensure appropriate safeguards are in place, including:

• UK adequacy regulations
  • Standard contractual clauses
  • Secure data handling agreements

We do not transfer data internationally without lawful safeguards.

7. Data Security Measures

We implement appropriate technical and organisational measures including:

• Secure digital care record systems
  • Encrypted devices
  • Password-protected access
  • Role-based access control
  • Staff confidentiality agreements
  • Secure document disposal procedures
  • Regular internal audits

We take safeguarding of data as seriously as safeguarding of individuals.

8. Data Retention

We retain data only as long as necessary for:

• Care service delivery
  • Regulatory compliance
  • Employment law obligations
  • Financial and HMRC requirements

Care records are retained in accordance with health and social care regulatory guidance.

9. Your Rights Under UK GDPR

You have the right to:

• Access your personal data
  • Request correction
  • Request erasure (where legally applicable)
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent

To exercise your rights, contact:
info@wellandglenhomecare.co.uk

You also have the right to complain to the Information Commissioner’s Office (ICO).

10. Use of Cookies & Analytics

Our website may use cookies to:

• Improve user experience
  • Monitor website performance
  • Analyse visitor trends

You can manage cookie preferences through your browser settings.

A separate Cookie Policy may provide further detail.

11. Links to Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party sites.

Users should review the privacy policies of external websites separately.

12. Children’s Privacy

Our services may involve individuals under 18 where legally appropriate.

We process children’s data only:

• With parental or legal guardian consent
  • Where legally required
  • For safeguarding and care purposes

We do not knowingly collect children’s data for marketing purposes.

13. Updates to This Privacy Policy

We may update this policy periodically to reflect legal or operational changes.

The latest version will always be published on our website with the updated effective date.

14. Terms & Conditions of Website Use

By using this website, you agree to the following:

Use of Website

You agree to use this website lawfully and not for any fraudulent or harmful activity.

Accuracy of Information

We aim to ensure information is accurate and up to date. However, we do not guarantee completeness or suitability for individual circumstances.

Intellectual Property

All website content, including text and design, belongs to Welland Glen Home Care unless otherwise stated. Unauthorised reproduction is prohibited.

Limitation of Liability

We are not liable for any direct or indirect loss arising from use of this website.

External Links

We are not responsible for the content of third-party websites linked from our site.

Governing Law

These terms are governed by the laws of England and Wales.